A week ago I reported a problem on the site www.vodafone.it, because my SIM card was broken and the service to order a new one online was not working. Today I got a response from them: "In order to find the problem, we need some information from you, including your username, password, cellphone number and a detailed description of the problem. Please send us the information to our email address."
My first thought: what the ****? I really got an email from the customer care to send them MY PASSWORD?! The rest of the email does not make sense either, because I had to fill in a form online which included my username, cellphone number and a description of the problem (when the site simply says: "error during execution, service not available", how more detailed can I be?).
My response to them: you are mad, please send my a new SIM card and I will forget this. If I don't get a response by them in the next week I'm changing operator. Since I use prepaid cards only in Italy, that wont be a problem at all! I think I can keep my number too.
The most frightening VODAFONE FAIL ever. This is sad and makes me angry!
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