Last week, on Friday, my dell xps m1330 broke (again...I had problems with the graphics chip some months ago). Luckily I purchased a support upgrade (2 more years of next business day support), so the technician came today to repair my notebook (well, not really next business day but it was my fault, I was busy on Monday and Tuesday).
Picture from http://www.codinghorror.com/
I've got a new power supply and motherboard, now everything works fine again! No data loss at all.
Thx dell, even if your products may not be the best (2 support issues in 1 year), your support is really great!
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